Privacy Policy
Kala Data Australia Pty Ltd (ABN 49 693 904 344) ("Kala Data", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at kala-data.com (the "Site") or our compute platform at compute.kala-data.com (the "Platform"), you acknowledge that your personal information may be handled as described in this policy.
1. Personal information we collect
Website visitors
When you visit or interact with our Site we may collect:
- Your name, email address, company name, and phone number when you submit a contact or partnership inquiry form.
- General location data (country or region), browser type, operating system, referral URLs, and pages visited, which may be collected via server logs.
Compute Platform users
When you register for or use the Platform we may collect:
- Account information: name, email address, company name, and billing contact details.
- Technical usage data: resource consumption, API access logs, and performance metrics associated with your account.
- Payment information: processed directly by our third-party payment processor. Kala Data does not store full card numbers.
Energy and business partners
If you engage with us as an energy producer, landowner, or potential business partner, we may collect contact details, organisational information, and communications shared in the course of those discussions.
2. How we collect personal information
We collect personal information:
- Directly from you when you submit a form, send us an email, or create a Platform account.
- From publicly available sources such as LinkedIn or company websites where relevant to a business inquiry.
- Automatically through server logs when you visit our Site.
We do not collect sensitive information (as defined in the Privacy Act) except where strictly necessary and with your consent.
3. How we use personal information
We use personal information to:
- Respond to your inquiries, proposals, and support requests.
- Provide, maintain, and improve the compute Platform and its features.
- Manage billing and Platform accounts.
- Communicate with you about our products, services, and relevant updates. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send.
- Comply with legal and regulatory obligations.
- Understand how our Site is used and improve its content and functionality.
- Pursue legitimate business interests, including evaluating partnership and commercial opportunities.
We will not use your personal information for any purpose materially different from those listed above without first notifying you and, where required, obtaining your consent.
4. Disclosure of personal information
We may disclose personal information to:
- Service providers — third-party vendors who assist us in operating the Site and Platform (such as hosting providers, payment processors, and email delivery services). These providers are bound by confidentiality obligations and are not permitted to use your information for their own purposes.
- Business partners — where you have expressed interest in a partnership arrangement, and only to the extent necessary to progress that arrangement.
- Regulatory and legal bodies — where required by law, court order, or government regulation.
- Business successors — in connection with a merger, acquisition, restructure, or sale of all or part of our business, subject to confidentiality obligations.
We do not sell, rent, or trade personal information to third parties for marketing purposes.
5. Overseas disclosure
Some of our service providers are located outside Australia, including in the United States and other jurisdictions. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle it in a manner consistent with the APPs or equivalent standards.
By providing your personal information, you acknowledge that it may be transferred to and processed in countries outside Australia.
6. Data storage and security
We store personal information on secure servers and implement reasonable technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration, or disclosure. These measures include encrypted data transmission (TLS/HTTPS), access controls, and periodic security review.
No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from the Site.
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required or permitted by law.
7. Cookies and tracking technologies
Our Site and Platform may use cookies and similar technologies to recognise your browser and improve your experience. For detailed information on the cookies we use and how to manage them, please see our Cookie Policy.
8. Your rights — access and correction
You have the right to request access to the personal information we hold about you, and to request its correction if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details in section 10 below.
We will respond to access and correction requests within a reasonable timeframe and in accordance with the APPs. In some circumstances we may charge a reasonable fee to cover the administrative cost of providing access. We will notify you of any such fee before proceeding.
We may decline an access or correction request in limited circumstances permitted by the Privacy Act, and will provide written reasons for any refusal.
9. Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance at the details below. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
10. Contact us
For privacy-related inquiries, access or correction requests, or complaints:
Kala Data Australia Pty Ltd
Ground Floor 470 St Kilda Road, Melbourne VIC 3004 Australia
Email: contact@kala-data.com
This Privacy Policy may be updated from time to time. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.
Also see: Terms & Conditions · Cookie Policy